Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Tuesday Morning CX Thoughts – Shifting C-Xpectations

Building that relationship I’m very fortunate to have worked across so many different and varied industries in my career. From […]

Some stories stick with you Like many, I had my first taste of a vacation and what it might be […]

Losing A (Long Term) Customer I had been a regular patron to a specialty chain restaurant for many years. As […]

Customer Experience (CX) is generally described as the interaction of an organization and a customer. This interaction includes a customer’s […]

There’s been a new wave of thought in SaaS in the past few years with a streamlined focus: Customer Experience. […]