What is a Customer Satisfaction score or CSAT score?
Customer satisfaction score: Definition A customer satisfaction score (CSAT score) is a measurement of customer satisfaction level through a one-question […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
7 Methods for Measuring Customer Satisfaction
It doesn’t have to be hard or expensive to figure out how to measure customer satisfaction. In fact, measuring customer […]
Customer Touchpoints: What It Is + Guide with Examples
Providing a rich customer experience (CX) is every brand’s aspiration, and they make numerous efforts in that direction. This is […]
NPS Email – The complete guide with examples + 20 Tips
Net Promoter Score (NPS) email is sent to request customers to answer a short question and rate you on the […]
How to use NPS tool for converting detractors into promoters
In today’s highly competitive business world everything is about customers. Businesses obsessively focusing on customer intelligence, engagement, and most important […]
