Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

How We Increased NPS Response Rate 3x within 36 Hours

I proactively work with many digital communication teams today who work endlessly to improve communications with their customers, with email […]

If you do a random online survey of your friends and colleagues on if they like chocolates, the answer will […]

I work with many Digital communication teams and one thing I have noticed is that there are those in the […]

This is a story about how a silly mistake can take away from your business. Enhance customer experience by eliminating […]

Recently the small business marketing world has been buzzing with the importance of retention platforms for small business growth. With […]