Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

How to Filter your Online Survey Report and Analytics using Custom Variables

Custom variables offer a great deal of benefits to users – from personalized survey email invites to passing data values […]

Any reasonably mature business must have heard the term: Net Promoter Score (NPS). NPS is used to gauge customer loyalty […]

I proactively work with many digital communication teams today who work endlessly to improve communications with their customers, with email […]

If you do a random online survey of your friends and colleagues on if they like chocolates, the answer will […]

I work with many Digital communication teams and one thing I have noticed is that there are those in the […]