Rule #16: Interruption of Service – Tuesday CX Thoughts
Your Customer Agreements A few weeks ago there was a power interruption in my area that lasted nearly ten hours. […]
CX
Customer Journey Canvas Explained
Mapping out a customer journey canvas is the best way to understand how to meet the customer’s needs. A basic […]
Neurosales: What they are & how do it right
How can we get to connect better with our clients? Why won’t some clients let us tell them the day’s […]
6 Tips for CX Program Success — Tuesday CX Thoughts
Building and running a company is not an easy task. Most of us hardly give it a thought when we […]
Fix The Process, Not Just The Complaint — Tuesday CX Thoughts
Customers Understand That Processes Break I recently – or not so recently – had an experience where my purchase was […]
