Loss of clients: Causes & how to avoid it
The loss of clients can sometimes be tricky to manage: what have we done wrong? Why have they gone? How […]
CX
How could you NOT know – Tuesday CX Thoughts
Organizational Dysfunction No organization, large or small, is perfect. I know some organizations – even some of our competitors – […]
The problem with Hawaii – Tuesday CX Thoughts
So Much To See, So Little Time The past few weeks have been interesting here where I live. Instead of […]
Making Consumer Insights Matter – Tuesday CX Thoughts
Creating the link It is with a certain amount of humility that I acknowledge this fact: I am not a […]
How to improve customer experience in the Active-COVID world?
Last weekend I visited my favorite bookstore. There was a newly installed huge signboard at the entrance, declaring how they […]
