The “Net Promoter Score” (NPS) Survey – Why your business Needs it and Now!
“Are my customers happy enough to share my brand with friends and colleagues? Can I get organic outreach through my […]
CX
Customer Experience Strategy – How to get it right!
Customer experience strategy is a lot like the “big data” buzz word – Everyone wants to do it, everyone thinks […]
Predicting the Adoption of AR and VR Technology Through Discrete Choice Conjoint Analysis
Love it or hate it, augmented reality (AR) and virtual reality (VR) is coming to a household near you. Big […]
Revenue weighted NPS: Not all customers are equal (but some are)
Have you calculated the impact of NPS on revenue? Do you know the difference between NPS and revenue weighted NPS? […]
Moving from Customer Experience to Human Experience
When brands strike customer experience strategies, they sometimes tend to forget to take care of the most critical aspect. Human […]
