Frontline Understanding of the Journey — Tuesday CX Thoughts
Check Out This Week’s Video Summary with Ken! Perspective is everything in understanding. I remember thinking about the “distance” between […]
CX
It’s A Matter of Trust — Tuesday CX Thoughts
Check Out This Week’s Video Summary with Ken! Did you know that up until 2016, some of the reviews you […]
Brand Advocacy Program: How to Build One That Actually Works
You buy something, love it, and tell three friends without anyone asking you to. That is brand advocacy happening on […]
Brand Advocacy Importance: Why It Drives Growth
Most companies spend heavily on ads while ignoring a channel that already exists inside their customer base. Brand advocacy importance […]
Thinking About Skynet 2024 and Beyond? — Tuesday CX Thoughts
Watch this week’s Video Review with Ken Peterson At the end of 2023, industry analysts used their crystal ball to […]
