Frontline Understanding of the Journey — Tuesday CX Thoughts
Check Out This Week’s Video Summary with Ken! Perspective is everything in understanding. I remember thinking about the “distance” between […]
CX
It’s A Matter of Trust — Tuesday CX Thoughts
Check Out This Week’s Video Summary with Ken! Did you know that up until 2016, some of the reviews you […]
Brand Advocacy Program: What it is & How to Build it?
You buy a product, love it so much that you can’t stop talking about it, and eventually, your friends and […]
Brand Advocates Importance: Understanding Strategies + Metrics
One of the biggest mistakes businesses make is not using their own customers to help them market. In this blog, […]
Brand Advocates: Identifying and Engagement Strategies
What happens when satisfied customers become the most effective storytellers for a brand? They are brand advocates who passionately support […]
