The Singapore General Hospital Patient Journey: An Analysis
The Singapore General Hospital patient journey has various touchpoints that are quite common in any medical institution. That’s why, for […]
CX
Cleveland Clinic Patient Journey: A Transformative Healthcare Experience
If we talk about patient experience, undoubtedly, one of the benchmarks in this aspect is Cleveland Clinic, an institution whose […]
Improving Customer Experience Programs Beyond the Survey — Tuesday CX Thoughts
In a hurry? Listen to this Week’s Audio-Review: I do not spend much time “browsing the internet”; usually, my online […]
Mayo Clinic Journey Map: Transforming Patient Experiences
The experience offered to clients or users of our services has always been one of the key points to consider […]
Patient Experience: Massachusetts General Hospital (MGH)
A concept that has gained significant importance in the healthcare industry in recent years is undoubtedly “Patient Satisfaction.” Thanks to […]
