Customer Observation: What is it, Importance, Key points
Observing and listening to your customers whenever possible is one of the best ways to understand them better. Customer observation […]
CX
User Feedback: What is it, Importance, Metrics & How to collect
Customers sometimes say when they’re unhappy with their user experience. Feedback can also be hard to measure. To get the […]
Product Management Lifecycle: What is it, Main Stages
The product management lifecycle is more than a theory or a method. It is a tool for learning about your […]
Are You Listening? Really Listening? — Tuesday CX Thoughts
As we end February, I promise that this is not about relationship advice, at least for your romantic relationships. Instead, this […]
Reputational Risk: What it is, Types + Tips to Manage
A company’s reputation is one of its most precious assets. Companies with a good reputation perform better, attract more qualified […]
