Customer Support: Definition, Benefits, Process + Tips
Customer service is changing every day. Modern customer support is more precise than traditional one. It is no longer a […]
CX
Customer Journey Phases: What They Are, Top 5 + Tips
Understanding your customers is important because, by better understanding them, you can give them a wonderful product-using experience, maintain or […]
10 Best Podium Alternatives to Reputation Management in 2025
Podium is a text message marketing platform that combines unique customer relationship management tools. It provides simple tools for gathering […]
Personalization in an Impersonal World — Tuesday CX Thoughts
Guest post by Scott Steele I recently reached my one-year anniversary in my role as Program Director for KHTQ-FM Rock […]
Powerful Messages About Failure — Tuesday CX Thoughts
I had not planned to write about this today, but after reading two similarly themed posts, I couldn’t help but […]
