The Upsell and Cross-Sell — Tuesday CX Thoughts
Let’s be really honest for a moment, we do not develop a customer experience strategy because we want to be […]
CX
Ski Days and CX: Defining Fun For Everyone — Tuesday CX Thoughts
Last week I got to take a day off and spend a little time in my former home state. Definitely […]
How to know if your audience is tuning you out — Tuesday CX Thoughts
A couple of weeks ago I wrote about the changing landscape of the radio industry. Something that stood out amongst […]
Customer Observation: What is it, Importance, Key points
Observing and listening to your customers whenever possible is one of the best ways to understand them better. Customer observation […]
Closed Loop Feedback: What It Is, Why It Matters, and How to Close the Loop
Closed loop feedback is the practice of responding to customer feedback and following up until the issue or compliment is […]
