CX

Macy’s NPS & Customer Experience Insight in 2025

How well do you really know your customers? Understanding customer loyalty is more important than ever, and one of the […]

While attracting new customers is important, retaining existing ones is often more cost-effective and leads to higher profits. Customer retention […]

What comes to mind when you hear about a good retail shop or store? You can think of friendly service, […]

Ever rave to a friend about where you got your latest tech gadget? Maybe the store had exactly what you […]

Every customer interaction is important, especially for major grocery chains like Kroger. Using NPS as a key benchmark, we can […]