How to Use Customer Journey Analytics Effectively
How to use customer journey analytics is really about learning to see your business the way customers experience it, step […]
CX
Why Tactical Empathy is a CSM’s Best Friend | Tuesday CX Thoughts
Recently, I’ve been fortunate to have a few “A-ha” moments while listening to the audiobook Never Split the Difference by […]
How to use transactional NPS surveys to improve CX
Transactional NPS surveys help organizations measure customer feedback immediately after a specific interaction. These surveys are event-triggered Net Promoter Score […]
What Prompted Me to Say This? – Tuesday CX Thoughts
TCXT is a section of our blog where our Director of QuestionPro Customer Experience reflects and shares his thoughts on […]
The CJM Maturity Curve: How Organizations Grow from Insights to Impact | Tuesday CX Thoughts
From Static Insight to Applied Intelligence Customer journey mapping and VoC programs created an important awakening in many organizations: customers […]
