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online events resources

Moving your event online, here are some free resources to support you!

Do you find yourself in a situation where you can’t meet people in person but still want the show to […]

close feedback loop with customers

Enhanced CX closed-loop system to better address issues raised by customers

How often have you come across a grumbled customer pouring wrath on social media because of poor customer support experience […]

Auto submit survey responses

Improve survey completion rates by auto-submitting responses

With our world becoming more high-tech than ever, the emphasis is also on how to improve the user experience. The […]

Customer experience trends in 2020

Customer Experience trends

It was almost nine months ago when attending the CXPA Insights exchange that I had the opportunity to listen to […]

NPS with root cause

AskWhy it’s more than just an NPS score

If you’ve been in business for a while, you must have surely conducted NPS surveys. After all, who doesn’t want […]

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