The omnichannel customer experience has become the new benchmark for customer service. It describes a unified approach. It considers all […]
Omnichannel Customer Experience: What it is + Improvement
Got The Time Tick, Ticking In My Head — Tuesday CX Thoughts
Those that know me know that time is important to me. My calendar is booked solid on most days, and […]
Brand Identity: What it Is & How to Create It
Brand identity is more than just a logo or a catchy slogan. It’s the very essence of a company’s personality […]
Risk Analysis: Definition, types + analysis process steps
Every business faces risks, and it is its responsibility to identify and manage them. Risk analysis is an important part […]
Inductive vs Deductive Research: Difference of Approaches
The terms “inductive” and “deductive” are often used in logic, reasoning, and science. Scientists use both inductive and deductive research […]
