Are you a Hipster or a Hippie? Find out in just 10 questions!

From Woodstock to LA, April 20th isn’t just for hippies anymore. We may believe that hippies just like to sit […]

4 Ways Your KPIs Don’t Match Reality — Tuesday CX Thoughts

Key Performance Indicator – or commonly referred to as KPI. Seems like a simple and innocuous term until you’ve been […]

Today we’re charing these perfect 30 questions about usability, user experience, and the content of your website for better Web […]

Your Customer Agreements A few weeks ago there was a power interruption in my area that lasted nearly ten hours. […]

Mapping out a customer journey canvas is the best way to understand how to meet the customer’s needs. A basic […]