The Anatomy of An Apology Over the weekend, I received an update from a long overdue Christmas gift. It was […]
Is it really an apology?
Why should businesses invest in Customer Experience (CX)
While the markets today are increasingly customer-obsessed (rightly so), plenty of businesses still struggle to identify the worth of a […]
Who is your hero?
A hero stands out in one area Our definition of ‘hero’ evolves over time. When we are young, it might […]
QuestionPro selected as the Best Mid-Size Company to Work for in 2021 by Built In
We are very pleased to announce that QuestionPro has been chosen as one of the best 100 mid sized companies […]
Customer Experience and Profit
CX Can Be Profitable, but…. Over the years, there have been many claims, articles, presentations and discussions about the impact […]
