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Lignes directrices pour l’utilisation des valeurs agiles dans les projets d’expérience client

Lignes directrices pour l’utilisation des valeurs agiles dans les projets d’expérience client

Le développement logiciel agile est une discipline axée sur les valeurs. À la base, l’agilité valorise avant tout la créativité […]

Guidelines to Employ Agile Values on Customer Experience Projects

Agile Values

Agile software development is a value-driven discipline. At its root, agile values human creativity and ingenuity over all else.  It […]

Kanban Framework: How to Implement it in Customer Mapping

Kanban Framework: How to implement it

The Kanban framework is one of the most popular project management methods in use today. However, if you’ve never heard […]

Sampling Bias: Understanding It & How to Avoid It + Examples

Sampling Bias

Imagine conducting a research study on the experience of driving a car, but all the participants are exclusively motorcycle users; […]

Fit the Product to the Customer

Tuesday Morning CX thoughts by Ken Peterson

Guest Column by Dave Girolamo A #PureMichigan vacation While on vacation in Northern Lower Michigan, a retired couple walked past […]

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