NPS benchmarks are the average Net Promoter Score for a specific industry on a scale from -100 to 100 by […]
30+ NPS benchmarks for leading industries in 2025
30+ NPS benchmarks for leading industries in 2021
NPS benchmarks are the average Net Promoter Score for a specific industry on a scale from -100 to 100 by […]
10 Tips for designing customer satisfaction surveys
Designing customer satisfaction (CSAT) surveys in the right way is crucial to understand and gauge customer experience (CX). If not […]
How can gamification help improve your customer experience (CX)
What is gamification? Gamification is defined as adding game-like features to your products to improve customer engagement. Brands that adopt […]
Concept testing: Monadic vs sequential monadic surveys
While conducting a market research study, it’s essential to choose the research method which best suits your objectives and produces […]
