Employee surveys are crucial to organizations if they want to gather genuine feedback from their staff about various initiatives and […]
An engagement portal for your employee surveys and ideas
The irony of humility in CX
Remembering true service Last week as we honored Memorial Day in the U.S., it was a time for reflection. For […]
Customer Experience vs. Customer Service: Why are they different?
Though used interchangeably, customer experience vs customer service are not the same. Customer service (CS) is a part of the […]
Build a great customer experience (CX) strategy with these key elements
Definition A customer experience (CX) strategy is the collective effort of an organization’s employees to define, design, and improve customer […]
Anchored MaxDiff Scaling – Making MaxDiff BulletProof
What do you value more jungle or beaches, sweet or savory, bright colors, or dark colors? These rudimentary options all […]
