When creating a customer experience program, it’s important to track how well you are able to reach and engage your […]
New CX Feature: Track open and click rates with email disposition metrics
Using the 12 Principles of Agile Software Development to Drive Employee Engagement
In part one of the blog, I discussed the Agile Software Manifesto and how it drives success and improves the […]
The 7 Habits of Mature People Analytics Organizations
I call Josh Bersin the Founding Father of modern-day people-analytics (I’m not the only one). He understood the gold mine […]
What Does an Innovation Department Do?
The business world is never at a loss for creating new departments and job titles, which is why between 2006 […]
Culture Assessment: Definition, Framework, Types of Culture and Questions
Culture Assessment: Definition Culture assessment is defined as a process of tinkering that helps organizations differentiate between ideal culture and […]
