Anticipate tenants most urgent needs. From GenAI survey builder data recollection & deployment to swift issue resolution, QuestionPro CX empowers property managers with an extensive toolbelt including the closed-loop feedback system to gather and solve tenant concerns immediately.
Boost conversions and renewals. Leverage property management best CX survey tools in the market to convert potential clients and existing residents into renewals by anticipating needs and delighting your tenants every step of the way.
Identify areas of improvement. Send the right survey at the right time in the tenant experience journey. Track performance and make informed decisions with our CX tailored widgets, dashboards and reports.
The QuestionPro CX Trend Guide for 2024 is created with the collaboration of a selected handful of customer-obsessed CX professionals, who have been working for many years in Customer Experience and that have seen CX market behavior change very closely.
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Dive into our exclusive VoC industry analyst report on the Voice of the Customer market. Access actionable insights, evaluate vendors, and make informed decisions to drive your business forward.
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Gain a deeper understanding of your customers' long-term value, make data-driven decisions, and drive business growth with The Complete Playbook to Customer Lifetime Value.
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The SPARK Matrix™: Customer Journey Mapping (CJM) Platform, 2023 is a complete CJM industry analyst report. It includes the matrix, a detailed analysis of the market dynamics and the 2023 vendor landscape.
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Receive live feedback in our ticketing system tool and learn what your residents like and what you can improve. Prioritize any red/yellow flag and close the loop by taking immediate action.
Build multiple dashboards with customizable widget configurations and edit your widgets filters, chart types, time and more! You can also export reports to present results with one click.
CX Workflow Powered by AI distributes, assigns and deploys surveys to specific tenants. You can also automate the reminders for the survey invites.
Improve key interactions, analyze insights and solve pain points across the tenant experience journey with our Customer Journey orchestration tool.
Do more with tenants reviews. Respond to any comment, post or review directly from CX Reputation. You can also import/export reviews, monitor, team assign, manage & filter all reviews!
Categorize text into positive, negative, or neutral tones. Use advanced artificial intelligence and tap into the essence of interactions between the resident and the property.
Tie business and feedback data
Bring your Survey Data into your Salesforce CRM.
Connect your survey to multiple web apps.
Integrate survey data with MS Dynamics.
Turn happy customers into advocates.
Data visualization and analytics.
Visualize survey data.
Integrate survey data.
Automate customer feedback surveys.
Realtime callbacks to your app from QuestionPro Surveys.
Collect data via Interactive voice response.
"QuestionPro CX helped us automate the workflows and gather data in a digestible way while making the process smooth and error-free for the end-user. Technical implementation and ensuring user experience excellence was important to us so it was crucial that the system was built to be available around the clock."
