Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Customer Experience and Profit

CX Can Be Profitable, but…. Over the years, there have been many claims, articles, presentations and discussions about the impact […]

Building Rapport I have been involved in many discussions surrounding the “best KPI” metric for Customer Experience. In my first […]

Throughout 2021 the expectations of a great customer experience were not necessarily held to the same standard. The world was […]

Closed On Christmas Day Many years ago when working for a liquor retailer, I would take on the task of […]

Time Zone Questions I have worked remotely for years, long before it was really even considered an option. Having worked […]