Marketing and the Customer Experience
Marketing to Customers Recently I received a marketing offer from a car rental company: use a neighborhood location to rent […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Building up to a New Year
Take A Guide When Traveling Unknown Territory A few years ago when vacationing in Maui, we took recommendations to drive […]
The Case For CES
Don’t Make Your Customers Work So Hard Certainly, 2020 can be seen as challenging on many levels. It has been […]
Business is good, but are your customers happy?
A Shock to the (Business) System Usually seen as a funny prank, especially when it is on video, is the […]
Do you miss your customers?
Last week, I wrote briefly about our annual QuestionPro user conference XDay. Last night and into this morning, I had […]
