Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

How to use grouping and segmentation to uncover hidden opportunities

What’s the most powerful component of marketing? Many people say it’s the idea of differentiation; set yourself apart from the […]

Getting to know your customers In today’s world of entrepreneurs and dozens of online company choices, customer satisfaction is more […]

Gathering actionable feedback Have you been considering doing some customer research and just not really knowing how to get started? […]

Creating the perfect customer loyalty program There are so many product and service choices out there that your customers really […]

Paying it backward I write this, feeling like I have one foot in the past/present and another foot squarely in […]