The #1 mistake we see in customer feedback
Customer’s feedback All kinds of work go into getting your customers to share feedback with you. Ironically, the place we […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
The frequent responder paradox
All about the professional respondents There is a paradox in the market research industry around respondents. We do all we […]
So, where does the “social” in social media come from?
Have you been asked that question lately? In business, it’s akin to children asking their parents where babies come from. […]
Increase your profits by getting rid of difficult customers
Do we really ought to work with unappreciative customers? I’ve been told that every business has to work with “Difficult […]
Small talk is big business
Positive word-of-mouth I listened in on a recent Word of Mouth Marketing Association (WOMMA) webinar in which John Moore, of […]
