Conduct Net Promoter Score (NPS) survey directly on Intercom with QuestionPro CX
Keeping customers happy is the topmost priority for all organizations. Improving customer support services based on customer feedback is the […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Improve your customer service to enhance customer experience and garner brand loyalty
Better customer service is equal to enhanced brand loyalty “What do my customers want?” This is the question that every […]
Customer loyalty program ideas
It’s no secret that happy, loyal customers are your business’s most valuable asset; a loyal customer is worth up to […]
Customer Journey Mapping and Best Practices
If you missed our Part 2 Webinar – Customer Journey Mapping and Best Practices, we’ve got you covered. David Hicks […]
Using NPS to Improve Customer Experience
We hope you were able to join our webinar Not Just a Number: Using NPS to Improve Customer Experience with […]
