Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Customer loyalty program ideas

It’s no secret that happy, loyal customers are your business’s most valuable asset; a loyal customer is worth up to […]

If you missed our Part 2 Webinar – Customer Journey Mapping and Best Practices, we’ve got you covered. David Hicks […]

We hope you were able to join our webinar Not Just a Number: Using NPS to Improve Customer Experience with […]

Join us on Thursday, May 25th at 11:00 AM PST, as we showcase new features to build better surveys and […]

According to a study by Walker, by the year 2020 customer experience will overtake price and product as the key […]