Customer Centricity: Definition, Importance & Tips
Customer centricity sets the customer at the heart of everything a business does. It’s about shaping the entire company culture […]
CX
Overnight CX Strategy
Building Loyalty As a member of United MileagePlus, I’m keenly aware through the airline’s marketing that it is approaching its […]
Your Brand Promise
Happy Holidays! Today and tomorrow mark very important holidays. May The Fourth and Cinco de Mayo. We will use these […]
Innovation in unexpected places
A New Safety Requirement Did you know that the safety belt first came into use in 1885? It was to […]
Signals of change
Observing the differences It has been a very busy spring. Between finalizing the last connections with my move a year […]
