Tuesday Morning CX Thoughts – Are Your Customers Overworked?
Oversights Can Happen Like many people, I turn on auto-pay for just about everything I can. I don’t want to […]
CX
Tuesday Morning CX Thoughts – Theory vs Execution
Travel is back, so are delays Following my time off, I remained on the mainland to visit some colleagues and […]
Brand Advocates: How to Identify and Engage Them
Brand advocates are the customers and employees who talk about your company without being asked to. Every business has a […]
Tuesday Morning CX Thoughts – Weathering the CX Storm
Return from vacation As my week of vacation was concluding, the sure sign that it was over was the flight […]
Customer Loyalty Metrics: 9 KPIs to Measure Your Loyalty Program
Customer loyalty metrics tell you whether the loyalty program you built is actually working. A program can look busy on […]
