How to Create a Customer Journey Map?
Customers leave brands quicker than they used to, trends indicate. They lose interest mid-way, much sooner than the brands expect […]
CX
Customer Expectations: 10 Key Expectations to remember
In today’s competitive business landscape, where brands are vying for the attention and loyalty of customers, understanding and meeting their […]
Hear what industry leader, Richard Owen has to say about the future of CX
In the latest episode of the Bootcast podcast with Vivek Bhaskaran, Founder – QuestionPro and Romi Mahajan, Chief Marketing and […]
Customer Experience Management Surveys Types
Customer experience management surveys take a delicate process; we can all agree. In a world obsessed with experiences, great CX […]
Why should you chase customer feedback?
No more surveys! As a practitioner, I document most of the surveys I come across daily. I have to say; […]
