Building relationships: Beyond CX measurement
Last week, in a virtual networking discussion during introductions, someone asked me, “Why am I so interested in CX?”. None […]
CX
Feature update: You can now add up to 50 additional custom variables to your CX projects
When conducting customer research, you have to factor in many variables; you have so many apart from the generic demographics. […]
Customer experience amid decreasing value
Over the past two weeks, I got to watch a company destroy itself in the minds of its customers. The […]
Customer Engagement: Definition, Benefits and Examples
Customer engagement is the ongoing connection and interaction between a brand and its customers, built through every touchpoint from a […]
The crystal ball
The childhood dream of seeing the future through a crystal ball usually included playing the lottery when knowing the winning […]
