Customer Experience vs Customer Service: Key Differences, Examples, and Metrics
Customer experience vs customer service is one of the most searched comparisons in customer strategy, and the confusion is understandable. […]
CX
Build a great customer experience (CX) strategy with these key elements
Definition A customer experience (CX) strategy is the collective effort of an organization’s employees to define, design, and improve customer […]
Building relationships: Beyond CX measurement
Last week, in a virtual networking discussion during introductions, someone asked me, “Why am I so interested in CX?”. None […]
Feature update: You can now add up to 50 additional custom variables to your CX projects
When conducting customer research, you have to factor in many variables; you have so many apart from the generic demographics. […]
Customer experience amid decreasing value
Over the past two weeks, I got to watch a company destroy itself in the minds of its customers. The […]
