The State of “Things” in America
A new syndicated study from EBONY/QuestionPro considers whether African-Americans today feel as hopeless as slaves heading to the New World during […]
CX
See Who’s Engaging: Email Disposition Metrics for Customer Feedback Initiatives
When creating a customer experience program, it’s important to track how well you are able to reach and engage your […]
The association of corporate executive coaches elevates the value of executive coaches in the sea of organizational relationships.
The Association of Corporate Executive Coaches (ACEC) is an association for master-level executive coaches who focuses on the results of […]
Are Detractors putting you on the naughty list? How to get back on the nice list with your customers
So you’ve sent out an NPS survey to 100 customers over the past month. 40 of them gave you a […]
Mind the Gap – Closing the Divide Between CX and What Actually Happens in the Real World
“You‘ve got to start with the customer experience and work back toward the technology – not the other way around.” […]
