2018 Summer Travel Trends: The Who, What and Where
Planning a summer getaway this year? Then you’re part of the 56% of Americans who plan to take a vacation […]
CX
Customer Service: What it is, Skills + Improvement Tips
Great customer service is the foundation of any successful organization. It’s that one entity that complements every other aspect of […]
Social Media Customer Engagement Strategy: A Practical Guide for Brands
A strong social media customer engagement strategy turns everyday interactions, comments, shares, and direct messages into lasting relationships with an […]
New and improved: Navigation Menu
We’ve been diligently working on an initiative to improve the CX platform, first by improving the navigation flow. We’ve simplified […]
CSAT Dashboard: How to Track Customer Satisfaction Scores
Sending a customer satisfaction survey is only half the job. Without a dashboard that turns individual ratings into a trackable […]
