Relationship NPS Fails to Understand Customer Experiences — Tuesday CX
The Net Promoter Score (NPS) is a metric system that measures customer satisfaction and loyalty. There are two main types […]
CX
CX Platform: What it is, Importance & Best CX Platforms
Happy customers not only come back, but they also become loyal advocates. They spread the word about your brand. So, […]
How Can I Help You? — Tuesday CX Thoughts
It happens all the time. You walk into a specialty goods retail store—such as a do-it-yourself home improvement or electronics […]
I Am Disconnected – Tuesday CX Thoughts
In this TCXT ‘s edition, Ken tells us about his experience at the People Analytics conference, exploring the complex relationship […]
20 Best Customer Success Tools of 2026
For successful companies, customer satisfaction is the ultimate goal, and the journey doesn’t stop at acquiring clients; it begins there. […]
