Net Satisfaction: Calculation, Tools + Business Applications
Net satisfaction (NSAT) is the standard method you can use to measure and report satisfaction. This standard ensures that your […]
CX
Product or Service: Which is More Important? — Tuesday CX Thoughts
It takes many things for a customer to love your company. But in the end, it boils down to two […]
Voice of the Customer Programs: What It Is, Implementations
In this advanced world of business and development, understanding customers’ needs and expectations is more critical than ever. This understanding […]
A Case for Empowerment and Being Bold — Tuesday CX Thoughts
In my last Tuesday CX Thoughts article, I told a story about a bad experience I had with a rental […]
Winning the Internal CX Battles — Tuesday CX Thoughts
With all the talk of proving ROI and delivering value, constant conversations around what is the correct metric, and wrangling […]
