Participant Engagement: Strategies + Improving Interaction
Participant engagement in surveys, research projects, or online communities can often feel challenging. However, when done right, engaging participants becomes […]
CX
Was The Experience Memorable? — Tuesday CX Thoughts
The last few weeks have been quite busy. Kids returning to their campuses to start their fall semesters, holiday weekends, […]
Closed-Loop Management: How to Turn Customer Feedback Into Action
Closed-loop management is a system for making sure every piece of customer feedback gets a response, an owner, and a […]
Net Trust Score: Tool for Measuring Trust in Organization
Net Trust Score (NTS) is a great way to quantify and understand stakeholders’ trust in an organization. Unlike traditional metrics […]
Are We Asking the Right Things at the Right Time in the Right Way? — Tuesday CX Thoughts
I’m just back from a lovely week’s holiday in the South of France. Sunshine, family, pastries, copious Rosé, and you […]
