Positive Correlation: What It Is, Importance & How It Works
Correlation, the statistical measure of relationships between variables, illuminates how changes in one variable correspond with changes in another. Expressly, […]
CX
Types of Journey Maps and When to Use Each
There are six main types of journey maps: current state, future state, day-in-the-life, service blueprint, persona-based, and customer lifecycle. Each […]
The Item I Failed to Leave Behind — Tuesday CX Thoughts
Despite being a frequent traveler, one source of anxiety that I can never shake is the fear of having left […]
Feedback Loop: What It Is, Types, and How It Works
A feedback loop is the process of taking the output of a system, a customer complaint, an employee survey score, […]
Relationship NPS Fails to Understand Customer Experiences — Tuesday CX
The Net Promoter Score (NPS) is a metric system that measures customer satisfaction and loyalty. There are two main types […]
