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CX

Why Is User Retention Important?

Happy Tuesday! Short on time for our CXThoughts today?Join us for a quick video summary with Ken Peterson! 👇 A […]

customer experience program

Customer Experience Program: What It Is, Strategies & More.

Companies increasingly realize the profound impact a well-crafted customer experience program (CEP) can have on their bottom line. So, fasten […]

Customer experience research

Customer Experience Research: Steps, Methods, Best Practices

Have you ever wondered what sets successful businesses apart? The answer often lies in their commitment to understanding and enhancing […]

A response should not necessarily be reserved for negative reviews, or reviews with the highest scores.

Are You Even Listening? — Tuesday CX Thoughts

Check Out This Week’s Video Review with Ken Peterson: Have you ever looked for relationship advice? Probably the single most […]

customer database

Customer Database: Definition, Importance, Steps & Tips

Imagine you’re running a lemonade stand. You want to ensure your friends get the kind of lemonade they love, right? […]

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