Customer Referrals: What it is, Importance & How to Get Them?
Customer referrals are not just a marketing strategy. They are the heartbeat of organic growth. They foster trust, save you […]
CX
Customer Detractor: Identification, Impact, and Best Practices
You may have heard of Net Promoter Score (NPS). It is the one metric that tells you how happy customers […]
Transactional Vs Relational NPS: Understand the Differences
The Net Promoter Score (NPS) is important for understanding customer satisfaction. Regarding transactional vs relational NPS, businesses often highlight that […]
The Unavoidable Link Between Superior Customer Experiences and Employee Experience — Tuesday CX Thoughts
With an astounding 80% of the US workforce disengaged professionally, how can we as CX leaders expect our associates to […]
Decoding Amazon’s Exceptional Customer Journey in E-commerce
In the competitive world of e-commerce, understanding the intricacies of the customer journey is one of the most critical aspects […]
