CX

Marriott NPS & Guest Satisfaction Trends 2025

What makes guests not only return to a hotel but also recommend it to others? It often comes down to […]

What makes a hotel stay truly memorable? Maybe it’s the warm welcome at the front desk, a spotless room with […]

Maybe it’s the warm welcome at the front desk, a spotless room waiting for you, or the way every detail […]

Walmart has no trouble getting people through the door, but getting them to recommend the experience? That’s another story. In […]

A satisfied customer is great, but a loyal customer is even better. Lowe’s uses NPS to find out how many […]