Things can go wrong Like most customers, I’ve had my share of poor customer experiences. However, I usually sit in […]
Tuesday Morning CX Thoughts: Sometimes “Sorry” is not enough
F2F Survey: Advantages, Types and Examples
While online surveys are a fantastic tool for data collection, a F2F survey is still one of the best methods […]
UX Research Repository: Definition, methods & examples
It happens very often that multiple stakeholders in the organizations walk up to the person in change of UX Research […]
Research repository software: Definition, types, and examples
What is a research repository software? A research repository software is defined as a chief source of research insights that […]
How to Organize and Reuse Research Insights
Collecting user insights is critical for businesses, but organizing and reusing these insights, in the long run, is what helps […]
