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Content Mapping: A Strategic Guide for Effective Planning

Content Mapping: A Strategic Guide for Effective Planning

Content mapping

Creating and distributing valuable content has become a cornerstone for businesses aiming to establish a strong online presence through digital […]

Top 5 Uses of Visual Layout to Increase the Effectiveness of Surveys

Discover five innovative strategies employed by brands to maximize the impact of their surveys using visual layout.

Survey response rates play a pivotal role in the success of any study in market research. Researchers are consistently exploring […]

Frontline Understanding of the Journey — Tuesday CX Thoughts

If anyone says that it is not important to share journey maps at every level of the organization, then they are not considering the entire history and background of that customer

Check Out This Week’s Video Summary with Ken! Perspective is everything in understanding. I remember thinking about the “distance” between […]

Cognitive Computing: Understanding the Future of AI

Cognitive computing

Ever wondered how computers are becoming super smart and understanding things like us? Well, that’s thanks to something called cognitive […]

Best Advice I Ever Got, HR Edition: Insights from Experts and Key Initiatives for 2024

As we settle into the new year, the challenges and opportunities presented by AI, automation, and evolving labor market trends […]

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