Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Burger King Customer Experience: Understanding the Journey

Burger King, the iconic fast-food giant, has a storied history dating back to its founding in 1954. Known for its […]

In the world of hospitality, customer experience es uno de los pilares sobre el cual las grandes marcas de hoteles […]

Customer care is the heartbeat of any successful business. It’s the art of understanding and meeting the needs and expectations […]

When it comes to satisfaction and its impact on companies, we can’t ignore the hospitality and hotel industry, where this […]

Staying ahead in an industry is no easy task, and when it comes to the telecommunications industry, the challenge becomes […]