Customer Turnover: What it is & How to Calculate It
Customer turnover is another name for customer churn. It is one of the most significant indicators to examine for a […]
CX
Customer Loyalty Analytics: Best Ways to Measure CX
How do you quantify a feeling as strong as loyalty? Customer loyalty analytics’ goal is to answer that question. Long-term […]
Employee Care: What it is & Ways to Improve It
Employee care is required because when one aspect of an employee’s life seems ignored, it tends to be the only […]
Customer Data Infrastructure: What it is, Types + Tips
Customer Data Infrastructure provides the technical foundation required for today’s customer-first businesses. Companies can use CDI to automatically collect, integrate, […]
When In Iceland, Hand Carry Your Luggage — Tuesday CX Thoughts
Dream vacation or nightmare? Over the years since I started in the career journey called customer experience, I tend to notice […]
