Customer Retention Rate: What is it and how to obtain it?
Still don’t know exactly what your monthly, quarterly or yearly customer retention rate is? If the answer is no, you […]
CX
6 Steps to Create an Effective Customer Journey
We have for you the steps to create an effective customer journey and ensure that you are creating an incredible […]
Experience Design: What it is means for CX
Experience Design focuses on human outcomes. Particularly the level of engagement and satisfaction that the user derives from a product […]
Post-Call Survey: What it is & How to use it
A very general application of a post-call survey is that It helps you gain really important feedback from your customers/participants, […]
Customer Advocacy: What it is & How It Works
When does a person transition from a loyal customer to an advocate? Customer advocacy is a sophisticated strategy that varies […]
