How could you NOT know – Tuesday CX Thoughts
Organizational Dysfunction No organization, large or small, is perfect. I know some organizations – even some of our competitors – […]
Organizational Dysfunction No organization, large or small, is perfect. I know some organizations – even some of our competitors – […]
So Much To See, So Little Time The past few weeks have been interesting here where I live. Instead of […]
Creating the link It is with a certain amount of humility that I acknowledge this fact: I am not a […]
Last weekend I visited my favorite bookstore. There was a newly installed huge signboard at the entrance, declaring how they […]
Customer Experience is all about the Perceived Promise A few months ago I was asked to participate in a round […]