4 Ways Your KPIs Don’t Match Reality — Tuesday CX Thoughts
Key Performance Indicator – or commonly referred to as KPI. Seems like a simple and innocuous term until you’ve been […]
CX
Rule #16: Interruption of Service – Tuesday CX Thoughts
Your Customer Agreements A few weeks ago there was a power interruption in my area that lasted nearly ten hours. […]
Customer Journey Canvas Explained
Mapping out a customer journey canvas is the best way to understand how to meet the customer’s needs. A basic […]
Neurosales: What they are & how do it right
How can we get to connect better with our clients? Why won’t some clients let us tell them the day’s […]
6 Tips for CX Program Success — Tuesday CX Thoughts
Building and running a company is not an easy task. Most of us hardly give it a thought when we […]
