Tuesday Morning CX Thoughts – Ten Years In C-Exile
Losing A (Long Term) Customer I had been a regular patron to a specialty chain restaurant for many years. As […]
CX
How to center your product around the customer experience
Customer Experience (CX) is generally described as the interaction of an organization and a customer. This interaction includes a customer’s […]
Tuesday Morning CX Thoughts – Confession of a CX Researcher
Attention To Detail Is Everything…Unless… I am very fortunate in that I really like the work that I do in […]
Tuesday Morning CX Thoughts: Sometimes “Sorry” is not enough
Things can go wrong Like most customers, I’ve had my share of poor customer experiences. However, I usually sit in […]
Your “Best” Customer!
Why Choose Favorites? Growing up in a family of six, I frequently heard the rhetorical question “Am I your favorite […]
