Tuesday Morning CX Thoughts – Theory vs Execution
Travel is back, so are delays Following my time off, I remained on the mainland to visit some colleagues and […]
CX
Tuesday Morning CX Thoughts – Weathering the CX Storm
Return from vacation As my week of vacation was concluding, the sure sign that it was over was the flight […]
Customer Loyalty Metrics to measure your loyalty program
If you already have a loyalty program in place, it is important that you track certain customer loyalty metrics to […]
Customer Loyalty: What It Is and How to Get It
We all have, in some way, customer loyalty. Everyone feels love or attachment to certain brands. We trust them, we […]
Tuesday Morning CX Thoughts – Is there only one CX winner?
Return of vacation This week I’m writing from a remote location while taking some time off. While I have had […]
