Customer Feedback Loop: What It Is, How It Works, and How to Close It
A customer feedback loop is the system that turns customer opinions into real product and service changes. Instead of filing […]
CX
The Wrong Way to Get CX Right – Tuesday CX Thoughts
The “Old World” Social Media App I have a very vivid memory of my first summer away from my small […]
Loss of clients: Causes & how to avoid it
The loss of clients can sometimes be tricky to manage: what have we done wrong? Why have they gone? How […]
How could you NOT know – Tuesday CX Thoughts
Organizational Dysfunction No organization, large or small, is perfect. I know some organizations – even some of our competitors – […]
The problem with Hawaii – Tuesday CX Thoughts
So Much To See, So Little Time The past few weeks have been interesting here where I live. Instead of […]
