Go ahead and sell out — Tuesday CX Thoughts
Overbooking and Overselling Anyone that travels with any consistency has seen it happen, even if not to them. An oversold […]
CX
Customer Review Sites: 16 Platforms and How to Choose Yours
Customer review sites are online platforms where people publicly rate and comment on businesses, products, and services. For most US […]
Google My Business Reviews: Insights for your business
Customers can hardly ignore Google My Business reviews and ratings when looking for companies and products online; the platform has […]
3 Things Holding Back Your CX – Tuesday CX Thoughts
Why listening and understanding are not the same thing In a bit of a personal confession, I will simply state […]
Are We Ready for “Normal”? – Tuesday CX Thoughts
Let’s Get This Show On the Road A recent version of the Kiplinger Letter (a weekly business and economic forecasting […]
